Independent IT Review
Situation: The organisation was happy with its IT service delivery but concerned about business risk associated with its support arrangement. As part of appropriate governance practices the board requested an independent IT review and Vendor Assessment.
- Independent IT Review and Vendor Assessment
- The report confirmed that the efficiency of the existing IT service delivery model provided a below benchmark service delivery cost, but service sustainability and the organisations agility in responding to new requirements were being compromised.
- The report identified areas where new investment would improve the sustainability of IT service delivery (thus reduce business risk) while improving the organisations ability to respond to changing user expectations.