The situation
The organisation’s existing mobility strategy was not capable of delivering the business efficiency improvements available to it, nor of supporting the growing need to inform organisational decision-making with real-time analytics from the field.
The group sought assistance in identifying the efficiency improvement opportunity that a current-generation field services mobility platform could unlock, and in understanding what integration dependencies such a platform would have with the existing SAP ERP environment.
Why independent advice mattered
The field services mobility market is crowded with platform vendors, each of whom will happily assess your requirements and find that their platform meets them. An assessment from any of them is a sales document with a methodology section.
Our independence meant the efficiency opportunity was sized honestly, the platform options were compared on their merits, and the SAP integration dependencies were mapped realistically, including the costs and complications a vendor would prefer to leave until after signature.
What we did
The engagement sized the opportunity honestly before any platform decision was made.
Assessed the existing mobility strategy
We established objectively why the current strategy could not deliver the available efficiency improvements or support real-time analytics for decision-making.
Identified the efficiency opportunity
We sized the business efficiency improvement genuinely available through a current-generation field services mobility platform, grounded in the group’s actual operations.
Evaluated the platform landscape independently
We assessed current-generation platform options on their merits, with no vendor relationship shaping the comparison.
Mapped the SAP ERP integration dependencies
We identified what any platform choice would depend on within the existing SAP ERP environment, so integration cost and complexity were understood before commitment, not discovered after.
The outcome
- An honest, independent sizing of the efficiency opportunity in field services mobility
- A vendor-neutral view of the current-generation platform landscape
- A realistic map of the SAP ERP integration dependencies any choice would carry
- A foundation for real-time analytics to support organisational decision-making
The group could pursue its mobility investment with the opportunity sized, the options compared honestly, and the integration risks visible up front, which is exactly the position a vendor-led assessment would never have produced.
Is your field workforce running on yesterday’s mobility strategy?
If the efficiency gains are obvious but the platform choice and ERP integration risks are not, an independent assessment gives you the picture before you commit.
No pitch, no sales process. Just a senior view.
