Our client had very rapidly grown their organisation from small a professional services firm to a mid-sized business over just a few years through both acquisition and organic growth. The board and executive management were concerned that their IT provider had not kept up with the changing circumstances and were no longer delivering to their requirements cost effectively.
An independent review of the IT service experience considered if the Information Technology was capable of meeting the growing businesses expectation and the increasingly digital future. IT costs were compared against benchmarks and the organisations IT risk profile was examined and considered against organisations with a similar context.
Situation: The organisation was happy with its IT service delivery but concerned about business risk associated with its support arrangement. As part of appropriate governance practices the board requested an independent IT review and Vendor Assessment.
Many organisations find that over time their ability to work efficiently with internal and external clients declines to such an extent that the business needs of the organisation are not met, leading to a loss of market advantage. Today, IT and telecommunications infrastructure plays a key role in business collaboration, enabling significant cost savings and productivity improvements to be derived by firms who can capture this key capability.
This case study shows how Beyond Technology helped an organisation to analyse their existing capabilities and advised them on how best to remediate their communications strategy to deliver tangible business benefits.