Executives across the country could feel the hair on the back of their necks stand on end over the weekend on hearing the complete financial, PR, operational and reputational disaster that besieged Virgin Blue after a catastrophic IT failure. While the press was interviewing distraught travellers across the country that were asking “Why didn’t they have a backup”, the dirty secret across many Australian organisations is that their IT recovery plans are either inadequate, or reliant on 3rdparty providers whom they do not have the skills to audit. Read More
I thank you for your support this year and hope that 2011 is looking bright and productive. In thinking of the year ahead, I thought that I would share with you what the BTC Team has identified as the key trends and challenges that we feel our clients will be facing next year. Read More
Abstract
Efficiency in operation requires IT to constantly evolve, delivering high quality services meeting today’s requirements and to develop new capabilities and architectures to continue efficient and business aligned delivery into the future.
This whitepaper outlines a methodology for IT managers to develop a roadmap for improving operational efficiency. The methodology has three key aspects: Read More