Improve IT Service Levels
With the growing demands on IT departments it can be all too easy to focus on rapidly expanding capability and addressing the day-to-day challenges of running the IT business. Often the new capability was established with scant reference to the opportunities to consolidate infrastructure or streamline business or operational processes. IT Managers and Leaders must deliver more value to the business, in an environment of capped operational budgets and limited capital. Whilst this presents a great challenge it is not an impossible task. There are ample opportunities for IT Management to assist their company to produce tangible results for the business.
Through a technology operations audit our consultants develop an understanding of the actual service levels provided by IT to the business. A gap analysis is performed to identify areas where IT is either over-servicing or under-servicing the business. Coupled with an operational efficiency assessment this highlights areas where service levels need to be improved or where costs can be reduced.