Although outsourcing IT functions has had a chequered history, there are several instances where selective outsourcing of IT functions can provide significant business benefit. However an organisation seeking to outsource a function that it does not understand is determined to be disappointed with the outcome. Beyond Technology can assist with the initial identification of functions that can be achieved more efficiently and/or effectively by a 3rd party, and then with the service specification and approach to market. Our experience in this area provides the organisation with a higher degree of certainty and assists to mitigate the inevitable risk associated with the activity.